It is the learner's responsibility to ensure that they have gained manager approval before booking onto a tlds training course.

For any training queries please call 0121 303 0990.



This course is designed to equip leaders and managers with the knowledge and skills to handle situations where people just won’t co-operate or are presenting with challenging or demanding behaviours.  It will concentrate on developing personal effectiveness and improving interpersonal and communication skills.

The course effectively demonstrates how to neutralise problem situations in the workplace.  It covers a range of scenarios including working with people who at times may become aggressive, disagreeable or unreasonable.  

Course cost is £75 per person

This is a forum for members of the Leadership and Management Network

Target Audience - Social care managers and leadersCost - £75 per person Duration - One day Aim

The workshop will encapsulate - emotional intelligence, leadership styles and assertiveness techniques with lots of opportunity for practice and discussion. It will provide managers with an opportunity to reflect on and develop their knowledge and skills in relation to managing assertively. Learning Outcomes By the end of the workshop managers will be able to;Select and apply the key theories/models to manage assertively Recognise the language, tone of voice and non verbal behaviour related to each modes of behaviour. Practice different techniques (a non negotiable instruction, saying ‘no’, managing poor performance/misconduct, providing feedback)Plan how they will transfer the learning to the workplace

Duration - One day

Cost - £75 per person (for non Birmingham City Council managers)

Target audience - This course is open to adult social care managers and leaders only

This one-day programme will focus on the practice of operational management, taking into account issues such as performance management, team working and delivery of operational targets across a service area.

With a focus on management skills, the day will provide participants with the opportunity to reflect upon their own management style and options for change available to them in their particular practice contexts.              

Fully Funded Guest Speaker - Julia Clinton, CEO, Sonnet Care Homes. Julia will share : •How she coped during a challenging period when her home was featured in the national press with negative headlines. •Strategies and approaches used to implement change.•The journey to becoming the Skills for Care Accolades winner 2015/16, Winner of the National Care Awards 2016 and Great British Care Awards Regional Winner 2016 and again 2017.

Duration – One day

Cost - £75 per person (for non Birmingham City Council managers)

Target audience - This course is open to adult social care managers and leaders only

Effective Strategic Partnership Working

Within the current context of challenging change across social care meaningful and effective partnerships working across and within organisations is critical for success and sustainability of services. We have to create and contribute to new models of working and maximising community connections . The programme considers the principles of quality partnerships with an opportunity to stock take current practice and identify improvement steps.


This course is only suitable for managers and leaders working in the social care sector

Target Audience - Social Care Registered Managers or Senior staffDuration - One day CourseCost - £75 per persoonThis full day training programme is for Registered Managers or Senior Staff who want to gain an in-depth understanding of the CQC regulatory framework to inform quality improvements in their services. Through the programme attendees will gain knowledge, skills and confidence about working effectively to CQC expectations and will develop plans for service improvement using tools they will access during the day.
The Registered Managers network aims to equip managers to:Help meet the challenges they faceProvide access to information, advice