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Target audience – BCC Adult Social Care Supervisors, Managers and Leaders |
Duration: One Day
Aim of Session:
This one-day programme aims to enable managers to develop their communication skills both – internally/externally
Learning Objectives :
- Be able to lead with compassion
- Understand Emotional intelligence and its importance as a form of communication
- Be able to review importance of digital working for the workforce and citizens
- Demonstrate the effective use of power and authority
- Explore and understanding diverse opinions – enhancing listening and negotiation skills