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Welcome to this course module on organisational responsibilities – the third module in the General Data Protection Regulation (GDPR) suite.

You will find out how the new regulation applies to business.

Welcome to this course on data breaches – the fourth module in the General Data Protection Regulation (GDPR) suite.

You will find out what a data breach is and follow Emily as she responds to one at Out The Back. Find out what to do if a data breach occurs at your organisation and how to prevent it happening again.

Welcome to this training on the new general data protection regulation (GDPR) – the final module in this suite.

Now that you know about GDPR, you can apply your knowledge by working through some different situations.

**There is an element of practical involved**

1 and 2 day Defusion and De-escalation courses are tailored to both settings which support adults with mental health difficulties and/or learning disabilities and children and young people who for a variety of reasons present challenging behaviour. This course is appropriate for residential, day care, supported living centres, educational and health settings.

This is a course for BCC Managers and Supervisors
Direct Payment Briefing

This is a level 2 course under the Birmingham Safeguarding Adults Board Competency Framework, intended for all staff who may be required to undertake a statutory adult safeguarding enquiry under section 42 of the Care Act 2014. This would include social workers and staff in other partner agencies who the local authority may cause to make an enquiry on its behalf, because they are best placed to do this. Please note that there are aspects of this program that will explore aspects of the topic specific to the local authority social work role. However the majority of this 2 day course will be applicable to all who undertake adult safeguarding enquiries.

This workshop looks at equity, equality and fairness - and why they are not the same.
This one-day course aims to provide the knowledge and support for Social Care Staff to support and develop their capabilities and strengthen their professional confidence in practice.
This course is for Social Workers, Social Care Facilitators and Team Leaders
AimTo enable frontline staff to respond appropriately to the needs and challenges posed byolder drinkers.
This course provides practitioners with reflection space to consider how to engage with customers and citizens
This course is for Social Workers ,Social Care Facilitators and Team Leaders in Adult Social Work

To enable delegates to gain a consistent set of underpinning knowledge and to further develop skills and confidence in applying a strength-based approach in practice

Course Outline: 

This course will provide AMHP’s with an update in relation to recent case law and examine some of the key issues identified in practice.  

The session includes best practice recommendations, current research and learning from case law to real life scenarios to allow AMHP’s to apply their knowledge, skills and experience in respect of mental health work, explore their own values and reflect on how they can improve their professional practice in their own agency and within a multi-agency context. Our legal Update Training is always bespoke and current, reflecting the most recent caselaw and best practice as well as issues identified locally as a challenge or a priority, therefore the learning outcomes for this course are unique and tailored for each occasion that it is delivered.

This course explores the perspective of the Citizen, their families and communities and challenges us to recognise, seek and redress any policy and practices which may dis-empower the service user.  The recommendations from the Mental Health Act review, updates on the progress of the liberty protection safeguards, interface with the Children Act and the thorny issue of PR and NR will be explored, as well as focus on updates in relation to the MCA/DoLS interface and recent case law will be discussed. 

Course Outline:

While deprivation of liberty safeguards have been associated largely with adults several recent court rulings have highlighted that deprivation can occur at any age and for those working within children and young people’s disabilities teams this is an issue in acute focus. Whether a child meets what is known as ‘the acid test’ for a deprivation is a complex issue, taking into account the child or young person’s competence or capacity, the scope of parental responsibility and the level of supervision and control that is in place. 

This programme will examine the use, and impact of, the MCA and DoLS with Children with disabilities and aims to support children and young people’s practitioners think about how and when the MCA should be used and when a court authorisation for a deprivation or best interest determination might be required.

Course Outline

The Policing and Crime Act 2016 introduced changes to the Mental Health Act s135 & s136, in particular the length of time that a person can ordinarily be held for and what now constitutes a public place. These changes, together with the introduction of waiting times standards for people experiencing a mental health emergency, are intended to focus attention and resources on earlier intervention, and minimising delays.  This course is aimed at helping AMHPs understand the implications of for their practice and consider how to make best use of Police Colleagues' resources.

Course Outline:

Autism and Asperger’s syndrome may both be defined as a ‘mental disorder’ within the terms of the Mental Health Act, but the way these spectrum disorders present, and the impact they can have on how an individual communicates can be misinterpreted or exacerbated by the actions of others, and this needs to be a key consideration for any AMHP undertaking a Mental Health Act Assessment with a person affected by these conditions. This AMHP programme looks at the impact Autistic spectrum disorders have on the individual and their social interactions, and the impact this can have on both the person’s presentation and the complexity of the assessment task.

Course Outline:

Assessment with individuals experiencing eating disorders is part of the AMHP role and presents a particular set of considerations that need to be taken account of in the assessment process. Proportionality of interventions for those with severely low BMIs has been a key consideration of the courts over the years, and this programme is designed to provide a refresh of knowledge and the opportunity for AMHPs to reflect on the complexity of undertaking Mental Health Act assessments with this complex and diverse group.

Course Outline:

The AMHP role has a key function under the heading of safeguarding, whether it is safeguarding a citizen’s rights under the Mental Health or Human Rights Acts, or being at the front line and alerting / intervening where adults or children are at risk of harm.  Safeguarding is about more than protection, it has at its heart prevention and enablement, and the AMHP has a duty to both safeguard under the Act and also to engage in safeguarding more generally when undertaking the role.

This programme is designed as an AMHP refresher and will provide the opportunity to refresh and reflect on the interface between the AMHP and safeguarding in its various forms and contexts.


This day will aim to support AMHP's who are facing and making complex decisions, strategies to understand and manage 'self' and effective ways in how to communicate those decisions within our own organisations and beyond.

It covers a broad range of food safety. It is a statutory legal requirement for anyone who handles food to attend this training.
A practitioner based workshop on the use of S117. This workshop will ask some of the questions about the duty, in certain situations and circumstances that relates to mental health aftercare. The workshop is open to any practitioner where S117 is being considered in practice.

Workshops will be open to all staff who would like to consider the MCA in practice. Each workshop will differ in content so please look at the agenda and see if this is for you. Places will generally be allocated on a first come basis unless there are specific demands for certain roles to attend.

This session is to help SPD's embed a coaching approach into practice.
To enable staff to support citizens with diabetes
To provide AMHPs with options to try and safely manage / de-escalate difficult situations they may encounter.
Recovery is an individual and unique experience. The course offers an introduction to theories relating to the concept of recovery, the uniqueness of individuals sharing that experience and challenging some of the assumptions that people cannot or do not recover from serious mental ill-health.
This course is for staff who are new to the NRPF Team
A half day workshop that aims to cover some of the key elements of the law that underpins the Mental Health Act and the Care Programme Approach (CPA)
This one day course is for those direct care staff in Enablement Services who have responsibility for assisting service users in this area. 75 charge to non BCC employees
Aim of Session: To be able to support day service clients with dual diagnosis of learning disability and dementia
This one day course is for care staff and supervisors who have responsibility for supporting or meeting the hydration nutrition and pressure ulcer care needs of service users. With a focus on pressure damage prevention and management.
Support Workers, Managers involved in supervising staff working with dementia, Voluntary Sector staff, staff in working in residential and day care settings.
Mental Health First Aid (MHFA) is an internationally recognised training course which teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis.MHFA wont teach you to be a therapist, but just like physical first aid, it will teach you to listen, reassure and respond, even in a crisis. Adult MHFA courses are for everyone aged 16 upwards.

The aim of this training module is for you to:

  • understand why the quality of data is important 
  • understand the characteristics of good quality data
  • know where to find the council's Data Quality Strategy and Improvement Plan
  • understand what your role and responsibilities are and the care that you need to take to ensure that data is fit for purpose

You can expect to spend about 45 minutes completing this module and the quiz that is in the module- you need to reach 80% to pass the module but can take the quiz as many times as you need.

Please select the link below to launch the module.

This module is designed to help you better understand the Freedom of Information Act 2000 and the rights people have to access information held by public bodies.

This module will explain:

  • what the Freedom of Information Act 2000 is
  • gives examples of the types of information people want
  • discusses the exemptions included within the Act
  • explains the purpose of the Environmental Information Regulations 2004
  • the rights people have to access information relating to the environment
This will take about 1 hour to complete

This mandatory module is designed to help you better understand the role records management has to play in your day to day work and the importance of good quality information.

It will look at:

  • what records management is
  • why records management and the quality of data is important
  • the characteristics of good quality data
  • your role and responsibilities for managing records and ensuring that data is fit for purpose
  • Approximately 1 hour to complete

A thought provoking theatre production that tells the story of one woman and her familys attempt to navigate the complex system of older peoples care.


As part of the 12 month evaluation of 3 conversation we are keen to build on the excellent practice which is happening across all teams to collectively take 3 conversations to the next stage. To do this we are would like each team to identify people across roles and levels who have enthusiasm for 3 conversation and ODP , a passion for relationship and community focused working and want to celebrate their stories of difference. It does not matter how long you have been an innovator we are keen for this workshop to be open to all.
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